Introduction
At PDCycles, we strive to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returning products purchased from our website. By making a purchase, you agree to the terms set forth below.
Return and Refund Eligibility
Time Frame
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be returned in their original condition and packaging.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items marked as “Final Sale” or “Non-Returnable”
Return Process
Requesting a Return
To initiate a return, please contact us at [Your Email Here] or [Your Phone Number Here] with your order number and the reason for your return. We will provide you with instructions on how to proceed.
Shipping
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Packaging
Please ensure that your return is securely packaged to prevent damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process
Inspection
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Here].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Here] with your order number and details about the product defect or damage.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
PDCycles Address: Game Centre, Ermelo, 2351, Ermelo, Mpumalanga, South Africa Email: store@pdcycles.co.za Phone: 072 2139292
By making a purchase on our website, you acknowledge that you have read and understood this Refund Policy and agree to its terms. Thank you for shopping with PDCycles.